Products & Sizing
How do I find the right size?
Each product page includes its available sizes and fit information. Please check the individual listing before ordering, and contact us if you would like any help choosing.
What fabrics do you use?
Our current collection is made from lightweight, breathable crepe-style Adire print fabric, combining a soft feel with a beautifully structured drape for comfortable everyday wear.
Will the print placement be exactly the same?
Print placement may vary slightly depending on how patterned fabric is cut. Please refer to the product images and description for guidance.
How should I care for my KAIOU pieces?
We recommend hand washing and hanging your piece to dry. Alternatively, use a delicate machine cycle and hang to dry. Always check the care label for any item-specific instructions.
Where are your pieces made?
Our current collection is made in Nigeria and curated in the UK. Product origins will be provided on individual listings as our range grows.
Orders & Delivery
When will my order be dispatched?
We aim to dispatch UK orders within 1 to 2 working days. Dispatch may take a little longer during busy periods. Delivery times depend on the destination and shipping service.
Do you ship internationally?
Yes, KAIOU ships internationally. Available delivery options, costs and estimated delivery times are shown at checkout for your destination.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. We'll do our best to help before dispatch. Your statutory cancellation rights remain unaffected.
Returns & Exchanges
Can I return my order?
For most UK online purchases, you can tell us you wish to cancel within 14 days of receiving your order, then return it within a further 14 days. You may try items on as you would in a shop. Handling beyond what is necessary to assess the item may result in a deduction if its value is reduced. See our Returns Policy for further information. Your rights for faulty or misdescribed goods remain unaffected.
Can I exchange an item?
If you would prefer a different size, style or print, please contact us. Exchanges depend on stock availability and the applicable returns terms.
Will sold-out pieces be restocked?
Some collections are released in limited quantities, so restocks are not guaranteed. Keep an eye on our website and Instagram for updates.
Customer Support
What if my order arrives faulty or incorrect?
Please email us with your order number and clear photos of the issue so we can help resolve it.
How can I contact KAIOU?
Email info@kalikollective.co, message @shop.kaiou on Instagram or use our Contact page.